FAQ

01

How is the product packaged, and how does shipping/customs work?

Each unit comes in sealed retail card packaging (28g/bag), securely packed 120 PCS per master export carton. We offer end-to-end <strong>DDP (Delivered Duty Paid)</strong> door-to-door shipping — meaning we handle all customs clearance, import tariffs, and duties, delivering the order directly to your doorstep with zero hidden fees.


02

What safety test reports are available for my local customs clearance?

Full compliance test reports for EN71, ASTM F963, and GB-6675 are available. We can provide digital copies for your local compliance or customs verification upon request.

03

Can I sell this under the SISLAND brand on Amazon or Shopify?

Yes. Direct brand authorization is provided for all wholesale, Amazon/Shopify sellers, and dropshipping partners.

04

Where is your factory located?

HITBOX ELECTRIC LLD. is registered in Wilmington US and our factory is located at 302, Building 13, Hejing Industrial Park, No. 87, Hexiu West Road, Zhancheng Community, Fuhai Subdistrict, Bao'an District, Shenzhen City, Guangdong Province, China.

05

How do you ensure quality control in your factory

Our factory has fully implement ISO 9001 2008 quality management system and we are authorized by many national and international certification systems: 3C, CE emc and America Canada CSA and so on. With 17 years professional manufacturing experience, we assembly the best quality welding machine. We prioritize quality control from start to finish. Our strict quality system and dedicated QC personnel meticulously check the quality at every stage.

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